Same issue , these guys are a scam - paid for “express shipping” too and no idea where is the order.
Mail is the only way to reach them where for 5 days its the same response - we have escalated internally will get back .
Their WhatsApp is utterly useless.
They refuse to cancel and refund...
I placed an order on 27th for a google fitbit with express shipping (paid 1499 extra for this) .
Since then including today - the shipping status everyday shows not delivered due to consignee not being available- even though i am available and not a single attempt made to call.
I mailed...