Swiggy delivery partner scam

First In july, I delivered an instamart order to a customer but there was some spillage issue which is under the wrapped bag so it is store's fault. I politely asked the customer to raise a complaint on swiggy. But I don't know what she did, swiggy accused of stealing and penalised me 2000rs without any proper investigation and when I try to complaint about it no response. And now in December I worked my a** off for some urgent money. I earned 4900rs and weekly bumper guarantee of 3850rs but I only got payout of 1652rs and Now they are charging me for the penalty and some onboarding fee which I paid like 3 times. Now there is no response they are closing my tickets instantly without proper explaination

Hello @mohananisetti

We are really very sorry, we are not aware about the policy related to swiggy delivery partner.

Please share the policy and TAC so that we can guide you accordingly.

Thanks

TeamMember said:

Hello @mohananisetti

We are really very sorry, we are not aware about the policy related to swiggy delivery partner.

Please share the policy and TAC so that we can guide you accordingly.

Thanks

Click to expand...

I've already shared the necessary screenshots , can I know what more do you need so I can check and attach them here

Hello @mohananisetti

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first call the Swiggy customer care at "080-68422422" and also send an email to the customer care department of the Swiggy (support@swiggy.in), clearly outlining your concerns, mention the transection details and request to Refund the amount.

Offline
You can also send your feedback via registered post at Swiggy Head Office

Swiggy Corporate Office
No.55 Sy No.8-14,
Ground Floor, I&J Block,
Embassy Tech Village, Outer
Ring Road, Devarabisanahalli,
Bangalore, Karnataka, 560103

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View Sample Notice:

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If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Swiggy a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks