Urgent Resolution Required Escalation Request for Order Issue - Flipkart

B

Booathirajaram

New member
Seller Name
bookMybattrycom
Company Name
Flipkart Internet Private Limited,
Product Name
LUMINOUS 60 Months Warranty Tubular Inverter Battery
Website Name
https://www.flipkart.com/
Customer Care Number
044-45614700
Loss Amount
16500
Ratings
1.00 star(s)
Opposite Party Address
2/63, Nadayaneri, Erichanatham post, Virudhunagar district, Tamilnadu - 626103
Subject: Urgent Resolution Required Escalation Request for Order Issue
Dear Flipkart Team,
I am writing to formally request a prompt and satisfactory resolution regarding my recent order.
Please do not proceed with any decisions without my explicit consent, and do not deviate from the core issue.
I expect one of the following outcomes:Immediate delivery of the product I ordered,If the original seller is unable to fulfill the order,
I request Flipkart to arrange the same product from an alternate vendor, as Flipkart has the capability and network to do so.
ORA full refund of the total amount I have paid, including:Product costPlatform fee
EMI processing charge
The first EMI already paid
I also request that this matter be escalated to top management and treated with utmost urgency.
I trust Flipkart will handle this matter professionally and ensure a resolution that avoids further inconvenience.
 

Email a Formal Escalation Letter​

Send a formal escalation email with the content you’ve provided (and details listed below) to:

📧 Email IDs:
📌 Subject: Urgent Escalation: Non-Delivery of Paid Order – Request for Immediate Action

📌 Include in Email:
  • Order ID
  • Product Details
  • Screenshot of order and communication
  • Request for delivery or refund with breakup of fees (EMI, platform fee)
  • A deadline (e.g., 48 hours) to respond
  • Attach invoice/payment confirmation
 
OD436328008422976100 . Flipkart will ask to make online payment due to which delivery getting delayed… not sure how Flipkart ask customer to make online then delay in delivery
 
Regarding the complaint about the agent's rude behavior and failure to provide accurate information during the call.

Ashish Suryawanshi <golusuryawanshi450@gmail.com>
7:14 PM (2 minutes ago)
to grievance.officer

Sir, I purchased an item from Flipkart, but I was not satisfied with the product I received. I initiated the return process, and I completed all the necessary steps. However, when I contacted the relevant call center for more information using my number 7999613780, the first agent spoke to me rudely. When I asked them not to speak to me in such a manner, they gave me incorrect information and said that their senior officers do not speak to customers. My call was then put on hold for some time. Later, I spoke to a senior officer named Divya, but she also did not register my complaint. I request you to take appropriate action against the agent and the senior officer and resolve my complaint.
Ashish Computer & MP Online
Mob. - +917999613780.
Add. - New Sabzi Mandi Guriya Road Chhindwara (M.P.) 480001
 
Dear Sir/Madam,

I am writing this email to formally complain about a very poor experience with Flipkart regarding my recent order.

I ordered OnePlus earbuds, but when I received the parcel, only the charging case was inside the box and the earbuds were missing. I immediately raised a return request on the same day.

The return pickup was scheduled, but till today (7th date), the product has not been picked up. The delivery agent calls me but does not come to collect the parcel. He says that the office people are refusing the pickup, which is very disappointing and unprofessional.

Because of this issue:
• My money is blocked
• The faulty/missing product is still with me
• I am facing unnecessary mental stress

I trusted Flipkart, but this experience has completely broken my trust. I request you to intervene personally and ensure:
1. Immediate pickup of the return parcel
2. Full refund without any further delay

If this issue is not resolved soon, I will be forced to escalate the matter to consumer court.

Please look into this issue on priority and help me get justice.

Thank you.

Regards,
Amisha Singh Parihar
Registered Mobile Number:6267045768
Order ID:OD436385679851565100
 
iamthecosmos said:

Email a Formal Escalation Letter​

Send a formal escalation email with the content you’ve provided (and details listed below) to:

📧 Email IDs:
📌 Subject: Urgent Escalation: Non-Delivery of Paid Order – Request for Immediate Action

📌 Include in Email:
  • Order ID
  • Product Details
  • Screenshot of order and communication
  • Request for delivery or refund with breakup of fees (EMI, platform fee)
  • A deadline (e.g., 48 hours) to respond
  • Attach invoice/payment confirmation
Click to expand...
My order deley

Order I'd.=OD436446227197010400
Or order no #
 
Subject: Complaint Regarding Delivery of Defective Realme Phone – Request for Immediate Refund or Replacement

Dear Flipkart Customer Care Team,

I am writing to formally lodge a complaint regarding a Realme mobile phone purchased from Flipkart. The seller was BTPL Distribution Private Limited, and the product was delivered on 24 January 2026 at 11:00 AM through Open Box Delivery.

At the time of delivery, no visible external defects were noticed, so I accepted the product. However, shortly after using the phone, I discovered serious issues, particularly:

Defective earpiece sound


I immediately contacted Flipkart Customer Care on the same day at approximately 1:30 PM, and I was instructed to visit the authorized Realme Service Centre in Asansol.

When I contacted the service centre on 24 January, I was informed that their server was down and that inspection was not possible that day, as the shop would close at 4:00 PM. I was advised to visit again on 27 January.

Accordingly, on 27 January at around 11:00 AM, I visited the service centre. After thorough inspection, the service engineers reported the following defects:

Dust inside the camera lens

Defective earpiece sound

Hidden nail scratches, visible only after removing the company screen protector and using a high-intensity torch


They verbally confirmed that the phone was not new and appeared to be a used product. They further informed me that:

The defects were not caused by me

The BOA (Brand Observation Approval) was rejected

I should contact Flipkart for replacement or refund


As instructed by Flipkart, I submitted the inspection report and rejection copy. At that time, a Flipkart executive assured me that my case had been accepted and that my phone would be replaced.

However, despite this assurance, my return/replacement request was later rejected. Another Flipkart representative contacted me and stated that the issue could not be resolved and claimed that I should have noticed the defects earlier. I explained that the problems were not visible to the naked eye and requested further verification, but I was denied proper assistance.

Additionally, on 28 January, I personally visited a nearby Flipkart delivery centre and showed them the handset. Their staff also could not identify any defects through normal visual inspection, which further proves that the issues were not visible at the time of Open Box Delivery.

Since then:

I have been repeatedly misled
More
 
यवतमाल मे मेरा ओरिजनल आर्डर युट्यूब कैमेरा १२ फ्य्लांश लाईट ०७ फिट ऊचा कलर कैमेरा ३० जनवरी तक होल्ड करके ५६५₹ का नगद भूगतान का आर्डर २८ जनवरी को बोला था!
लेने को फोन पर बात ३० जनवरी को की गई मोबाइल पर नागपूर से अपडेट बताकर यवतमाळ मे छुपाकर रखा है! देने में देर लगाकर युट्यब तयार करने के काम मे विलंब नुकसान करवा रहे है!
 
Back
Top