Fraudulent business practice by Amazon listed seller (GamersGalaxy)

P

Pinaki

New member
Seller Name
GamersGalaxy
Company Name
Amazon Seller Services Private Limited
Product Name
Sony PlayStation Network wallet top up (Email delivery in 1 hour - Digital voucher code), HSN: 443344
Website Name
www.amazon.in
Customer Care Number
+91 22 68910001
Loss Amount
8000
Ratings
1.00 star(s)
Opposite Party Address
GamersGalaxy (Seller id: A14QTBG1WPDSZ5), C/o: Amazon Seller Services Private Limited, 26/1, 10th floor, Brigade world trade center, Dr. Rajkumar Road, Bangalore: 560055
Hello
I am Pinaki. I had placed an order for Sony PSN network wallet top voucher code from Amazon online portal on 29th January 2025. The seller was GamersGalaxy. After receiving the code I found it was not a valid code. On a repeated contact to Amazon customer service regarding the resolution, they keep on delaying to provide the solution. Finally on 19th February the Customer Grievance cell of Amazon has denied providing any resolution by falsely claiming that the code was already been redeemed after the delivery.
I have already communicated to Sony Customer Service about the voucher code validity in which they confirmed that code was invalid and not present in their database.
I also provided sufficient proof of my claim to Amazon but they denied to provide any resolution.

Notable Points
  1. Amazon customer care executive earlier agreed over email to initiate the refund, but later escalation desk denied for the same
  2. The Invoice found fake as the seller name and address was found different. The invoice mentioned seller confirmed that it is fake
Regards
Pinaki
 

Attachments

We have check the above details you mentioned, I'm sorry to hear about the issues you've encountered with the Amazon and GamersGalaxy. Your experience with receiving an invalid Sony PlayStation Network wallet top-up code and the subsequent challenges in obtaining a resolution are concerning.

Immediate Steps before filing case in Consumer Forum:
  1. Document All Communications:
    • Ensure you have records of all interactions with Amazon customer service, including emails, chat transcripts, and any other correspondence.
  2. Send a Legal Notice:
    • Send a legal notice to Amazon to report the issue. Mention all relevant details, including order numbers, the invalid code received, and any responses from Sony confirming the code's invalidity. Wait for their reply.
  3. File a Complaint with Consumer Forums:
    • If the issue remains unresolved even after the legal notice, consider filing a complaint with Consumer forum.
As you have all the proofs that the code is not valid, you have strong reason to file a case against them.

I hope these steps assist you in resolving your issue with GamersGalaxy and help prevent similar problems in the future.

For any legal assistance feel free to contact us, we can guide you in filing case in the Consumer Forum.

Thanks
 
Hello
Thanks for the reply. I have documented all the communications. What I need is the legal assistance for filing the case and send the legal notice to Amazon. Kindly assist

Regards
Pinaki
 
Hello
As discussed, on 20th Feb 2025, I again received a call from Amazon Customer relation service desk. As I have provided the new evidence regarding the fraudulent activity to Amazon, they assured to get back with a resolution on 2nd March 2025. In case they denied, I will update and ask for assistance to send a legal notice to Amazon. Enclosed mail communication.

Thanks
Pinaki
 

Attachments

Hello
The recent update is, I was waiting for final call from Amazon India team for an update on the resolution of the aforementioned issue. It was scheduled on 2nd March 2025; however, it got postponed to 9th March 2025. I received a call on 9th March 2025 from Amazon customer grievance team and there is no new resolution on this as they are claiming that the product was legit.
They still denying email confirmation from Sony PSN service which specifically mentioned about that the code was fake and ask for to contact the seller.
I am now done waiting for resolution from Amazon. Kindly assist on serving legal notice to Amazon India and file a case to consumer court

Enclosed mail communication from Amazon dated 3rd March and 9th March 2025

Regards
Pinaki
 

Attachments

Last edited:
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