Delay in Refund of Amount for Flight cancelled by Airlines Booked on Makemytrip and Pathetic Customer service

djrohan9

djrohan9

New member
Company Name
makemytrip
Website Name
www.makemytrip.com
Customer Care Number
01244628747
Loss Amount
19593
Ratings
1.00 star(s)
I am writing to formally escalate a serious issue regarding a flight booking made through makemytrip platform on 27th Dec 2025, for 1 passenger from Indigo flight DXB to IXC Round trip. Partial booking was canceled by Airlines. Therefore, raised Special request on 24th March 2026 from Makemytrip App to get the Refund. But, i have not received any refund amount.

I have contacted makemytrip customer care to know the status, but there is no possible way to connect to Makemytrip agents. I am trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.

Details of the Transaction done on Makemytrip:
Booking Date:27th dec 2025
Mode of Payment: UPI
Amount Paid: 39,810
Refund Amount Calculated by Makemytrip: 19593
Booking ID: NN2AIOZL19947748572

This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.

As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:

Immediate refund of the booking amount of Rs.19593/-

If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.

I hope MakeMyTrip values its customers and takes responsibility for its system failures.
 
Hello @djrohan9

Hello all members

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Make my Trip customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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