Delay in Refund of Amount for Flight cancelled by Airlines Booked on Makemytrip and Pathetic Customer service experience

E

Ekhlaque

New member
Hotel Name
https://www.makemytrip.com/
Company Name
Makemytrip
Website Name
https://www.makemytrip.com/
Customer Care Number
01244628747
Loss Amount
9900
Ratings
1.00 star(s)
I am writing to formally escalate a serious issue regarding a flight booking made through makemytrip platform on 4th March 2026, for 4 passengers from Air India flight Sharjah to Varanasi and full refund has not been received yet. The flight was canceled by Airlines. Therefore, raised Special request on 7th March 2026 from Makemytrip App to get the Refund. But, i have not received any refund amount.

I have contacted makemytrip customer care to know the status, but they rightly said that they have not received any refund from Air India. Then i raised with AirIndia (case number # 37679422), Air India is asking the Refund Application Number issued by Makemytrip. I am trying trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.

Details of the Transaction done on Makemytrip:
Booking Date: 4th March 2026
Mode of Payment: Credit Card
Amount Paid: AED 3300 (approx ₹ 82500)
Refund Amount Calculated by Makemytrip: AED 2904 (approx ₹ 72600)
Booking ID: AN71AJXGV9500171813

This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.

As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:

Immediate refund of the original booking amount of AED 3300.

If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.

I hope MakeMyTrip values its customers and takes responsibility for its system failures.

Best Regards
Ekhlaque Ahmad
 
Hello @Ekhlaque

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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