Goibibo refusing refund

Ajan R Prabhu

Ajan R Prabhu

New member
Website Name
Goibibo.Com
Loss Amount
99758
Ratings
5.00 star(s)
My travel agent booked a ticket for me to Georgia in March, which got cancelled due to the war in the middle East.

The carrier was Air Arabia.
The booking was made through GoIbibo

Since cancellation, Air Arabia customer care confirmed that the full amount has been refunded as of April 2.

GoIbibo hasn't refunded the money and claims only credit is possible although I am entitled to a full refund as per DGCA guidelines and Air Arabia policy
 
Hello @Ajan R Prabhu

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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