Refund Not Received for Cancelled Flight – Goibibo (PNR: E66F3J)

G

gurpreets0207

New member
Website Name
https://www.goibibo.com/
Customer Care Number
01246280407
Loss Amount
54123
Ratings
1.00 star(s)
Opposite Party Address
19th Floor, Tower B, Epitome Building No. 5, DLF Cyber City, DLF Phase 3, Gurugram, Haryana - 122002, India
I am filing a complaint against Goibibo for not processing my refund for a cancelled flight (PNR: E66F3J, Emirates flight EK510, Dubai to New Delhi, dated March 4, 2026).

The flight was cancelled by the airline, and I requested a refund on the same day (March 4, 2026). However, even after more than one month, I have not received my refund.

I have confirmed with Emirates Airlines that the refund was already processed to Goibibo on March 18, 2026. Despite this, Goibibo has failed to transfer the refund to me and is not providing any proper response through calls, emails, or social media.

Another passenger on the same flight, who booked via MakeMyTrip, has already received the refund, which clearly shows that the delay is from Goibibo’s end.

This is a clear case of deficiency in service and unfair trade practice.

I request immediate refund of my full amount along with appropriate action against Goibibo for the delay and inconvenience caused.

Regards,
Gurpreet Singh
 

Attachments

Hello @gurpreets0207

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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