GOIBIBO A REAL CHEATER- NOT REFUNDING MONEY ON A CANCELLED FLIGHT

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branjan07

New member
Company Name
Goibibo
Website Name
https://www.goibibo.com
Customer Care Number
0124-6280407
Loss Amount
32220
Ratings
1.00 star(s)
Opposite Party Address
MakeMyTrip (India) Private Limited
19th Floor, Tower A/B/C, Epitome Building No. 5,
DLF Cyber City, DLF Phase III,
Gurugram Haryana - 122002
Hello,

ITS been 4 months, i am struggling to recieve a refund for my cancelled flight which was done by the Airline (Spicejet) due to operational reason.

I have definitely called 5-6 times from 2nd week of January 2026 till now. firstly they are not connecting calls and when you pressed on IVR to have a refund information they will only respond on an automated voice kindly check back in 46 hours or so.

Details of the flight : SPICEJET (Darbhanga - Mumbai) SG 335
PNR-087C7Y
Date Of Journey: 4 January 2026.
Date of Booking: 2 January 2026
4 person.
Total Money Spent: 32,220.

Now the Nodal Officer of Spicejet says, a Full refund has been initiated on 21st January itself, kindly find attachment on the email what i have recieved after filing a complaint on Airsewa. but what they mentioned the Booking agent is travelboutiqueonline, although i have booked it through GoIBIBO.

Kindly suggest what to do, GoIBBIO is a real pain. They are just not responsive getting customers money.

Bibhuti Ranjan
 

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Hello @branjan07

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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