Consumer Complaint – Refund Not Processed (HappyFair/Spicejet)

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Name of Complainant: [Narendra Nath Mandal]
Date of Complaint: [05/04/2026]
Company Name: SpiceJet Airlines,Happy Fair
Category: Airlines / Refund Issue




Complaint:


I booked flight tickets with SpiceJet Airlines under PNR/Booking Reference Number WYZEKI for two passengers with Happyfair:

• Chhaya Mondal
• Gurupada Mondal

Due to a serious medical emergency, Ms. Chhaya Mondal was diagnosed with high blood pressure, and her doctor strictly advised against travel. Considering this, I requested immediate cancellation of the tickets and applied for a full refund on compassionate grounds. And i have wrote several emails on the same


I have already:

• Submitted a formal email request for cancellation and refund
• Attached all required supporting documents (medical reports, doctor’s advice, ID proofs)
• Contacted SpiceJet customer care and raised the same concern via phone

Despite multiple requests and follow-ups, no proper response or refund has been processed so far, which clearly shows deficiency in service and negligence by the airline.


As per consumer rights, when a service provider fails to provide timely service or refund, it amounts to unfair practice and the consumer is entitled to relief including refund and compensation .

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Relief Sought:


I request the concerned authority to:

1. Direct SpiceJet Airlines to process the full refund amount immediately, without any cancellation charges considering the medical emergency
2. Provide compensation for mental harassment and inconvenience caused
3. Ensure such negligence is not repeated with other consumers

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Supporting Documents Attached:

• Medical documents (Doctor’s advice & reports)
• Ticket details / Booking confirmation
• Email communication copies
• ID proofs of passengers

Hello @narendraweb3

We carefully reviewed your complaint regarding the refund issue involving HappyEasyGo/HappyFARE and SpiceJet and prepared this summary to ensure we understood your concerns correctly.

As per your complaint, you had booked flight tickets through the travel booking platform and later became eligible for a refund after the cancellation of the flight/ticket. However, despite repeated follow-ups with both the booking platform and the airline, the refund amount has allegedly not been credited to your account.

You mentioned that both parties kept redirecting the responsibility to each other, causing unnecessary delay, confusion, and mental stress. Even after waiting for a considerable period and contacting customer support multiple times, you allegedly did not receive any proper resolution or clear update regarding the refund status.

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We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the HappyEasyGo/HappyFARE and SpiceJet customer care via email (care@happyeasygo.com, customersupport@spicejet.com) and request to process the complete Refund + Compensation.


Offline-Mode
You can also send your feedback via registered post at HappyEasyGo/HappyFARE and SpiceJet Head Office

HappyEasyGo
A-26, Mohan Cooperative Industrial Estate,
Mathura Road, New Delhi – 110044.

SpiceJet Limited
UG Floor, Tower C, Unitech Cyber Park,
Sector 39, Gurugram, Haryana – 122001.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the HappyEasyGo/HappyFARE and SpiceJet a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks