Bike Formal Complaint Regarding Breakdown of Ola Scooter and Lack of Customer Support, and Unresponsive Customer Service

I am writing to formally escalate a complaint regarding my Ola scooter, which has been non-functional for the past four days. The issue was reported to customer support immediately after the breakdown (Ticket number 12449803), and I have been following up regularly since then. Unfortunately, despite multiple attempts, I have not received any proper response, service support, or clear resolution timeline from your team.

Such a delay in addressing a service request is unacceptable, especially when the vehicle is completely unusable. This has caused significant inconvenience, as the scooter is an essential part of my daily transportation.

I request that this matter be treated with the highest priority and that immediate action be taken to arrange for repair or service of the scooter. If the issue is not resolved promptly, I will be compelled to escalate the matter further through formal consumer complaint channels and other appropriate authorities.

Please provide a clear update and resolution timeline at the earliest.

Hello @Manoj Kakwani

We came across your post and noted down what you have shared — please go through it once and let us know if anything is off.

Your Ola scooter broke down and has been completely non-functional. You reported the issue to customer support immediately under Ticket No. 12449803 and have been following up regularly since then. Despite multiple attempts, you have received no proper response, no service support, and no resolution timeline from Ola Electric's team — leaving you without your primary means of daily transportation.

You are seeking immediate action to repair the scooter and a clear timeline for resolution.

Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks