Swiggy Partner Fraud: ₹820 Wrongful Debt After Support Agents Abruptly Cut Call and Forced COD Closure (DE ID: 17831912)

Complainant Name: Vunnam Rajesh
DE ID: 17831912
Order ID: 239292265018880

Subject: Unresolved ₹820 Payment Dispute Pending for 30+ Days Due to Support Mismanagement

I am a Swiggy Delivery Partner filing a complaint regarding a severe operational failure, agent misconduct, and ongoing negligence by Swiggy Support over a ₹820 payment dispute. For over a month, automated support loops have stringed me along promising a resolution, only to let the ticket expire.

During the delivery of Order ID 239292265018880, my app displayed a "Collect Cash" instruction. The customers (two 50-year-old senior citizens) showed me a valid bank transaction success screenshot confirming they paid online. This indicates a sync glitch between the customer's bank and Swiggy's payment server.

To handle this correctly, I immediately contacted support.

1. FIRST SUPPORT FAILURE: The first agent unprofessionally told me to force the customers to pay twice. When the customers rightfully refused because they had already paid, the agent abruptly cut the call on me without resolving the issue or providing any logical guidance.

2. SECOND SUPPORT FAILURE: I was forced to contact support a second time. This agent reviewed the customer's payment screenshot I uploaded. I explicitly requested this agent to speak directly with the customers to clear the confusion. Instead of resolving the backend payment token or talking to them, the agent force-closed the order as "Collected money by hand" simply to clear the delivery queue. No physical cash was ever handed to me.

By closing the loop incorrectly, Swiggy's system wrongfully shifted a technical corporate liability onto my personal driver profile, adding ₹820 as a cash debt to my Floating Cash balance.

For 30 days, support repeatedly delayed the issue with false automated promises ("will deliver tomorrow", "in two days"). Now, they have allowed the internal app ticket to expire, locking me out of the thread while keeping a fake debt on my profile. This is flat-out exploitation of a delivery partner.

Relief Sought:
1. Complete removal and adjustment of the wrongful ₹820 debt from my Floating Cash balance.
2. Internal audit of the transaction logs for Order ID: 239292265018880 to verify the customer's online payment.
3. Strict accountability and review of the support logs for both agents involved—one for cutting the call abruptly and the other for choosing an incorrect closure method despite being ale
rted to a live dispute.

I am one of the customers who had a similar incident on 29/06/2026, just that I was a customer.

• I paid the amount online for the order.
• However, I was contacted by Swiggy Support 30 minutes after the order that the order was placed COD and I must pay the amount to the delivery executive to receive order.
• I was told the bank amount debited will be refunded in 24 hours.
• No amount was refunded and on presenting evidence and asking for resolution by Swiggy, they send automated email responses and are putting the blame on me for double payment.

I am filling a complain with all the evidence in the consumer court.