DTDC

I am extremely disappointed with the service provided by DTDC. I booked a courier and paid ₹170 specifically because I was assured that the shipment would be delivered by 15th June 2026.

Parcel had contained Item worth rupees 25,000/-

However, as of 27 June, 2026 the courier has still not been delivered. What is even more concerning is that neither has anyone from your company contacted me regarding the delay nor have I received any update on the status of the shipment.

This lack of communication and failure to deliver within the committed timeline is unacceptable. Had I known that the delivery would be delayed without any notification, I would have chosen an alternative courier service.

I request you to:
1. Deliver the courier immediately.
2. Provide a written explanation for the delay.
3. Confirm the current status of the shipment and expected delivery date.

Please treat this matter as urgent and respond at the earliest.
Reference ID: 1210052698623
Shipment number - P5000086982

Hello @Vishal1803

We are outlining the steps to be taken before filing a case against the DTDC in the Consumer Forum.

Step: 1
Send a notice via registered post to the CMD of DTDC

DTDC EXPRESS LIMITED
DTDC House, No.3, Victoria Road,
Bangalore – 560 047


View Sample Notice: Notice to CMD of the Company


This step not only gives the DTDC a chance but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks