Amount Debited From Credit card but no order placed and not refund.

V

viveksharma7312

New member
Seller Name
Kwabey
Company Name
Kwabey
Product Name
3 designer tshirt for 999
Website Name
https://kwabey.com
Loss Amount
999
Ratings
3.00 star(s)
Opposite Party Address
M/s Ciarr Industries Private Limited, 11/14 Deshmesh Colony, Main Rd Noorwala, Kakowal, Basti Jodhewal, Ludhiana- 141007, Punjab, India
On 15 July 2026 at approximately 12:35 AM, I placed an order under your promotional offer for 3 Designer T-Shirts for ₹999. The payment of ₹999 was successfully deducted from my credit card through Razorpay. However, after the payment was completed, no order was generated in my account, and I did not receive any order confirmation, order ID, email, or SMS.

Transaction Details:

  • Amount: ₹999
  • Date & Time: 15 July 2026, 12:35 AM
  • Payment Method: Credit Card ending with 6500
  • Bank Transaction Reference: Ref #43127
 

Attachments

  • Screenshot_2026-07-17-15-08-26-94_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
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  • Screenshot_2026-07-16-18-06-19-88_e307a3f9df9f380ebaf106e1dc980bb6.jpg
    Screenshot_2026-07-16-18-06-19-88_e307a3f9df9f380ebaf106e1dc980bb6.jpg
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I had a similar experience, the order was placed on 19Jul2026, with no update for over 10 days, inspite of multiple followups. Finally without any intimation, the amount was refunded to the wallet and not to the original payment mode.
The order was cancelled without a reason and every item that was originally ordered is now out of stock in the catalogue. What do I do with the amount in the wallet? Why doesn't Kwabey like every other online store credit the amount in the original payment mode?
This is so disappointing and frustrating.
 
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