Complaint against IGP

I, Pragati kumari, residing in Bangalore, Karnataka wish to lodge a formal complaint under the Consumer Protection Act, 2019, against Interflora Gifts and Personalisation (IGP.com), an e-commerce platform dealing in gifts and flower delivery services. Details of the Complaint: • Order Date: 25th August 2026 • Order ID: 19555546 • Amount Paid: ₹1510 (paid via Phonpe UPI) • Delivery Address: Kaverappa Layout, Kadubeesanahalli 560103. The product was meant to be delivered on 25th August 2026. However: 1. No delivery was made until 28th August. 2. Post my phone call to IGP support, I received two simultaneous messages at on 28th August at 6 A.M.— one stating the order was dispatched and the other claiming that it will get delivered on time. 3. Despite repeated follow-ups through phone and WhatsApp over three consecutive days, I received no meaningful support, and eventually all communication from their end ceased. 4. I was promised proof of delivery, which was never sent. I got the contact details from IGP WhatsApp service after multiple follow ups and when I connected with delivery person(9902356246, Prajwal Nayaka), he was behaving very rudely and cancelled the order without any intimation. Relief Sought: • A full refund of the order amount OR • Compensation of ₹15,000 for mental harassment, false information, and deficiency of service.

Hello @Prag345


Thank you for reaching out. We noticed that you are facing the similar problem with IGP that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks