Delivered Amway products instead of CROCS

U

Udbhav Singh Bhadoria

New member
Seller Name
CROCS
Company Name
CROCS
Product Name
Gataway Strappy Mystic Purple Women Sandal, Item No. 209587-5BN-W10, Order No. 167938255
Website Name
www.crocs.in
Customer Care Number
0008009191686
Loss Amount
2562
Ratings
1.00 star(s)
Opposite Party Address
Crocs India Pvt Ltd Thane - 421302
I booked one Crocs Gataway Strappy Mystic Purple Women’s Sandal (Item No. 209587-5BN-W10) through the Crocs website under Order No. 167938255, with payment on delivery. However, when I opened the package, I found an Amway product set instead of the Crocs sandals.

I immediately lodged an online complaint with Crocs requesting a return and provided the unboxing video and photographs showing the package and tags as supporting evidence. Despite this, Crocs Customer Care is not willing to replace the item or resolve the issue satisfactorily.
 

Attachments

  • 20260803_185544 (1).jpg
    20260803_185544 (1).jpg
    538.7 KB · Views: 0
Hello @Udbhav Singh Bhadoria

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to Crocs customer support at support-in@crocs.in outlining your issue, including order details and any previous correspondence and request to Refund/Replacement of Sandal/Shoes within 7 days.


View Sample Email Notice: Notice to CMD of the Company


If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Crocs a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
Back
Top