Vibecrafts company fraud !!Defective goods sent order ODVC2422020965

Seller Name
Vibecrafts
Company Name
Vibecrafts.com
Product Name
White marble golden coffee table set
Website Name
Vibecrafts.com
Customer Care Number
9910253281
Loss Amount
8900
Ratings
1.00 star(s)
Opposite Party Address
Vibecrafts, G29 F/F, LAXMI NAGAR NEAR WALIA NURSING HOME, NEW DELHI, INDIA 110092
I ordered a centre table from vibecraft on 21/5/26 and it was a prepaid purchase.
When I received the goods on opening I found it defective and the damaged. The polish was in a bad condition no finishing on the product. As per their policy as raised a complain on email along with pictures for return pick up and refund.
Its been 3 months we have exchanged 37 emails but yet the return pick up or the refund has not been initiated nor till date I have received a call from the brand to solve the problem. I.would not recommend this site for purchase it's a fraudulent company with zero customer service. There is no customer service number for the company only chat and email.
Seeking your support for the same.
 

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Hello @sohail vasaiwala

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@vibecrafts.com outlining your issue, including order details and any previous correspondence and request to Refund/Replacement within 7 days.

View Sample Email Notice: Notice to CMD of the Company

You can also send this notice via registered post at

Vibecraft Registered Office
Vibecrafts, G29 F/F ,
Laxmi Nagar Near Walia Nursing Home,
New Delhi , india 110092

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Vibecraft a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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