Damaged product recieved but company denied to return item

P

prashant kumar432

New member
Seller Name
reliance retail ltd
Company Name
jio mart
Product Name
Apple magsafe charger
Website Name
Jio mart application
Customer Care Number
18008901222
Loss Amount
3999
Ratings
1.00 star(s)
Dear Officer, I am writing to formally lodge a complaint regarding a damaged product that I received against my recent order on JioMart. Order ID: JM6A5832830103A8E4E1.
The product delivered to me was damaged at the time of delivery. Immediately after receiving the order, I reported the issue through all available customer support channels. However, despite
my repeated follow-ups, no satisfactory resolution has been provided. It has now been five days since I first reported the issue, and the matter remains unresolved. This delay has caused considerable inconvenience, and I respectfully request your prompt intervention to resolve this matter at the earliest. I would appreciate a response confirming the action taken on my complaint.

Thank you for your attention to this matter.

Yours sincerely ,

order ID-: JM6A5832830103A8E4E1
 

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Hello @prashant kumar432

Thank you for reaching out.
We noticed that you are facing the similar problem with Jio Mart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'JioMart online delivery payment made but order not received'

Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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