Complaint Regarding False Delivery Status and Request for Immediate Resolution & Compensation

K

Krishnkant Sahu

New member
Seller Name
The Snack Company
Company Name
Flipkart
Product Name
The Snack Company Healthy Oats & Multi Seed - Ginger Turmeric Combo Cookies, The Snack Company Healthy Oats & Multi Seed - Ginger Turmeric Combo Cookies
Website Name
www.flipkart.com
Customer Care Number
044-45614709
Loss Amount
1055
Ratings
1.00 star(s)
Dear Flipkart Customer Support Team,

I am writing to register a serious complaint regarding my order.

Order ID: OD438218749796216100

I placed this order on 29 July 2026. However, on 04 August 2026, the order status was updated to "Delivered", even though I have not received the package.

This is extremely disappointing and unacceptable. What is even more concerning is that this is not the first time I have faced such an issue with Flipkart. A similar incident occurred with my previous order as well. Despite repeated complaints and assurances from your customer support team, the problem has happened again.

I have spent a significant amount of my valuable time calling Flipkart customer care multiple times, explaining the same issue repeatedly to different executives, but no satisfactory resolution has been provided. This has caused unnecessary stress, inconvenience, and a complete loss of confidence in your delivery system.

I request that Flipkart take the following actions immediately:

  1. Investigate this matter on priority and provide the current status of my order.
  2. Deliver my order immediately, or process a full refund if the order has been lost or wrongly marked as delivered.
  3. Conduct a proper investigation into how an undelivered order was falsely marked as delivered.
  4. Provide appropriate compensation for the mental harassment, inconvenience, and the considerable time I have wasted repeatedly contacting your customer support team regarding an issue that should never have occurred.
As a loyal customer, I expect better service and accountability from Flipkart. If this matter is not resolved promptly, I will be compelled to escalate the complaint to the appropriate consumer grievance authorities and other relevant forums.

I expect a written response and a satisfactory resolution at the earliest.

Sincerely,

Dr. Krishnkant Sahu
 
Hello @Krishnkant Sahu

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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