Formal Complaint Regarding Non-Delivery and Unauthorised Cancellation of My Orders

Laxman544

Laxman544

New member
Seller Name
FlipKart
Company Name
FlipKart
Product Name
Huggies Baby Diapers and Pigeon Healthifry Digital with 360 High Speed Air Circulation Technology 1200 W with Non-Stick Basket - Green Air Fryer
Website Name
https://www.flipkart.com/
Customer Care Number
OD4380468432206
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka, India, 560103
Dear Sir

I am writing to express my extreme disappointment with the poor service I have received from Flipkart.

I placed two orders through Flipkart:

  1. Huggies Baby Diapers
    Order ID:     OD438046843220650100
  2. Pigeon Air Fryer
    Order ID:     OD438012602025927100
The Huggies order has been pending for more than two weeks and has still not been delivered. Despite repeated follow-ups with your customer support team, I have not received any proper resolution.

Even more disappointing, my Pigeon Air Fryer order was cancelled by Flipkart without my knowledge or consent. I never requested cancellation. I fail to understand how Flipkart can cancel a customer's confirmed order without obtaining the customer's permission.

After contacting customer care, I was informed that the refund would be processed within six days and that SuperCoins would be credited as compensation. However, this does not make up for the inconvenience, wasted time, and frustration caused by your poor service.

This experience reflects a serious failure in customer service and order management. I request that you personally investigate the following:

  • The delay in delivering my Huggies order.
  • The unauthorised cancellation of my Pigeon Air Fryer order.
  • Why customers are not consulted before cancelling confirmed orders.
  • Appropriate compensation for the inconvenience and mental stress caused.
If I do not receive a satisfactory resolution within the next few days, I will be compelled to escalate this matter by filing a formal complaint with the Consumer Commission (Consumer Court) and the appropriate consumer grievance authorities.

I hope your office will treat this matter seriously and ensure that appropriate action is taken to resolve my complaint at the earliest.

I look forward to your prompt response.

Sincerely,

Laxman K
 
Hello @Laxman544

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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