Flipkart Ecommerce Product not received and not refunded

P

Prathina

New member
Seller Name
Flipkart
Company Name
Heavenlysecrets pvt ltd
Product Name
Proven Honest Derma /PHD/ 2% Alpha Arbutin Depigmentation Serum with 2% Tyrobright (30 g)
Website Name
Flipkart
Customer Care Number
+91 44 6749 020
Loss Amount
699
Ratings
4.00 star(s)
Opposite Party Address
Flipkart Ecommerce Chennai
I am writing to formally lodge a complaint regarding my order for the PHD
Face Serum, which was placed on July 9, 2026.

It has now been a full week, and I have neither received the product nor
any clear updates regarding its whereabouts. Furthermore, the option to
cancel the order is unavailable on my dashboard, leaving my funds
effectively trapped.

The customer service experience regarding this issue has been entirely
unacceptable:

I have contacted customer support multiple times, only to be repeatedly
told to "wait 24 hours." And Audacity of the customer care support agents is for more worse. Im asking for a escalation call
Just to resolve my issue but the agents left me frustrated and made the situation even more worse. Tamil Customer care support the worst. It has now been 10 days of empty promises with zero proper response.
When I requested to escalate the matter to a manager, lead, or senior
executive, I was told by the agent that "no one is available."

This level of service is highly unprofessional. I require a definitive
resolution immediately.
 
Hello @Prathina

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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