Wrong product received in this box

A

Aayush kachhwaha

New member
Product Name
Hot wheels
Website Name
Flipkart
Loss Amount
1700
Ratings
1.00 star(s)
Subject: Complaint Regarding Delivery of Wrong Product and Rejection of Return Request
Dear Flipkart Customer Support,
I am writing to formally complain about my recent order of a Hot Wheels car. I ordered a specific Hot Wheels model, but I received a completely different Hot Wheels car. This is not the product I ordered.
I requested a return/replacement immediately after receiving the wrong item, but my request was rejected. This is unfair because the mistake was not on my part. I paid for the product shown in the listing and expected to receive the same item.
I kindly request you to review my case again and approve my return or replacement. If this issue is not resolved, I will be forced to escalate the matter to the appropriate consumer grievance authorities.
I hope you will resolve this issue as soon as possible and provide a satisfactory solution.
Thank you.
Yours sincerely,
Aayush Kachhwaha
 
Hello @Aayush kachhwaha

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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