Repeated Damaged TV Delivery – Refund Denied by Flipkart & Foxsky

K

kuldeep Maurya

New member
Seller Name
Flipkart Internet Private Limited , Ship-from Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka, IN - 560103, CIN: U51109KA2012PTC066107
Company Name
Company Name : - Foxsky Electronics India Pvt. Ltd Toll Free No.: - 7079797902 Email us: - customer.care@foxskyindia.com Address : 49/26 Site: 4, Sahibabad Industrial Area Ghaziabad, Uttar Pradesh, India 201010. Opening Hours: Monday to Sat 10:00 am - 6:00 pm
Product Name
Foxsky 109 cm (43 inch) QLED Ultra HD (4K) Smart Google TV with Dolby Audio, HDR10 ( 2024)
Website Name
flipkart.com
Customer Care Number
044-45614700
Loss Amount
16397
Ratings
5.00 star(s)
Opposite Party Address
Company Name : - Foxsky Electronics India Pvt. Ltd

Toll Free No.: - 7079797902

Email us: - customer.care@foxskyindia.com

Address : 49/26 Site: 4, Sahibabad Industrial Area Ghaziabad, Uttar Pradesh, India 201010.

Opening Hours: Monday to Sat 10:00 am - 6:00 pm
Dear Sir/Madam,


I am filing this complaint against Flipkart and its seller Foxsky regarding a defective TV and continued mental harassment.


I had ordered a Foxsky 43” QLED 4K Smart TV via Flipkart (Order ID: OD334665511706102100), delivered on 14th June 2025. Upon installation, the technician confirmed that the screen had defects. I immediately raised a replacement request.


After several delays and false promises, a replacement TV was finally delivered on 19th July 2025 — but this too arrived physically damaged.


Despite cooperating and waiting patiently for over a month, I have received two damaged TVs, and I have lost complete trust in both the brand and Flipkart.



I Am Demanding:​


  • ✅ Full refund of the purchase amount (not another replacement)
  • ❌ No further replacement or excuses
  • 💢 Compensation for my time, stress, and inconvenience

Let me be very clear: I purchased the product from Flipkart, so I hold Flipkart responsible for the refund, not the seller. Their internal terms are not my concern as a consumer.


Please take urgent action under the Consumer Protection Act, 2019, or I will escalate this to the District Consumer Forum for legal action.


Sincerely,
Kuldeep Maurya
📞 9769443381
📧 kmaurya20@gmail.com
🛒 Order ID: OD334665511706102100

​

 

Attachments

  • 1st Time Defective Screen.jpg
    1st Time Defective Screen.jpg
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  • 2nd Time Replcement TV Damage Screen.jpg
    2nd Time Replcement TV Damage Screen.jpg
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  • OD334665511706102100.pdf
    OD334665511706102100.pdf
    708.3 KB · Views: 0
Hello all members

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

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