Extremely disappointed with the poor service from Flipkart.

Manozst

Manozst

New member
Seller Name
Flipkart
Company Name
Flipkart
Product Name
Voltas AC 1.5 Ton
Website Name
www.flipkart.com
Customer Care Number
+044 46108777
Loss Amount
31400
Ratings
1.00 star(s)
Opposite Party Address
BHOPAL
Completely frustrated with Flipkart and the mishandling of my return request for Order ID: OD337872007746211100 (Voltas AC – 1.5 Ton).

After delivering a defective product, Flipkart initially approved the return request. Based on that, I got the AC uninstalled and also received a pickup message from Ekart.

However, the product was NEVER actually picked up, but the system was wrongly updated as “picked up.” Now the refund status is showing as “cancelled.”

How can a refund be cancelled when the product is still lying with me and was never collected? This kind of system error and negligence is causing unnecessary harassment to customers.

Even after return approval, Flipkart has failed to complete the pickup and is now showing incorrect updates. This is unacceptable and a serious failure in customer service.

I demand immediate correction of the status, pickup of the product, and processing of the refund without further delay.

#Flipkart #CustomerHarassment #RefundIssue #DefectiveProduct #ConsumerRights #PoorService
 
Hello @Manozst

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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