Product Defective, Return & Refund process

K

Kiran Ghadigaonkar

New member
Website Name
Flipkart
Loss Amount
46694
Ratings
5.00 star(s)
Sir, I have purchased VW PRO series 189 cm (75 inch) QLED Ultra HD (4K) Smart Google TV 2025 Edition Tv from Flipkart on 18th June 2026 , but the product which is received is defective after installation. So I raise a return request process on 22nd June 2026 & also spoke to senior customer care , they told they will resolve the issue within 48 hrs. From 22nd June 2026 all junior+ senior customer care executive giving excuses & delaying the pickup process. On 28 june 2026 the pickup boy rejected the product because of box serial number mismatch. Again I have contacted to customer care & done again return request. Now the customer care executive are telling to wait till 9 th July 2026 for pickup. From Flipkart i have finance from bajaj finance the Loan amount Rs. 46694 & the EMI is Rs. 7782 * 6 months which is due on 2nd July 2026 & the Refund amount is Rs. 9130 which I have paid through gpay. I have circulate the email to cs@flipkart.com 2 times but there is no response on email also. My Flipkart order no is OD337849373478393100
& My bajaj finance Loan account number is P405PEC105115844. I request you to look into these case as soon as possible.

Thanks & Regards

Kiran Ghadigaonkar

8898660574
 

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Hello @Kiran Ghadigaonkar

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2 – Email Customer Care
Please send a detailed email...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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