Crossbeats- Duplicate Payment Refund Not Processed Even After 55+ Days

I purchased a Crossbeats Nexus Pro Smartwatch (Order ID: 180323). Due to a payment issue, a duplicate payment of ₹3,499 was also successfully debited from my account. Crossbeats acknowledged the duplicate payment and repeatedly assured me that the refund would be processed within 24–48 hours.

However, despite waiting for more than 55 days, I have still not received my refund.

During this period, I have sent multiple emails, contacted customer support several times, escalated the matter to the CEO, and even registered a complaint with the National Consumer Helpline. Every time I contacted the company, I received only repeated template responses and false assurances without any actual resolution.

On multiple occasions, customer care disconnected my calls after listening to my complaint instead of providing assistance. I have preserved the call recordings, email communications, payment receipts, and complete communication history as evidence.

Before filing this complaint, I informed Crossbeats by email and phone that I would proceed with legal consumer action if the refund was not processed by the promised deadline. Even after this final opportunity, no refund has been credited.

I request the Consumer Forum to direct Crossbeats to:

Refund the duplicate payment of ₹3,499 immediately.
Award appropriate compensation for the prolonged delay, repeated false assurances, unnecessary follow-ups, and deficiency in customer service.
Award the costs incurred in pursuing this complaint.

Hello @ChandraSekhar1211

We have carefully reviewed your complaint against Crossbeats (Order ID: 180323).

As per your submission, you purchased a Crossbeats Nexus Pro Smartwatch and due to a payment issue, a duplicate payment of ₹3,499 was successfully debited from your account. Crossbeats acknowledged the duplicate payment and repeatedly assured you of a refund within 24–48 hours. However, despite waiting for more than 55 days, no refund has been processed.

During this period, you sent multiple emails, contacted customer support several times, escalated the matter to the CEO, and even registered a complaint with the National Consumer Helpline — all of which resulted only in template responses and false assurances. On multiple occasions, customer care representatives disconnected your calls after listening to your complaint without providing any assistance. You also gave Crossbeats a final opportunity via email and phone before proceeding with legal action, which too was ignored.

You are seeking an immediate refund of ₹3,499, compensation for the prolonged delay, repeated false assurances, and deficiency in service, along with litigation costs.

We acknowledge receipt of your complaint along with call recordings, email communications, payment receipts, and complete communication history you have preserved as evidence.

You need to fila a case at e-jagriti.gov.in, against the Director / CEO of Crossbeats (CrossBeats Technologies Pvt. Ltd.)
#602, 6th Floor, Rajapushpa Summit, Nanakramguda, Financial District, Hyderabad, Telangana – 500032

If you need any help drafting the case files or uploading documents on the portal, we are here to assist you.

Thanks