Zepto order defective - Not refunding the Amount

S

Shalu Mathur

New member
Website Name
support@zeptonow.com
Loss Amount
929
Ratings
3.00 star(s)
This is regarding the faulty Baby Bather we received. Following our number of complaints, we contacted to Zepto team and assured that the product would be picked up or exchanged. However, despite this assurance, no one has arrived for the pickup and no exchange has taken place.

At this point, after multiple attempts to get this issue resolved and repeated delays from Zepto end, we no longer wish to proceed with the exchange process. Since Zepto team has been unable to fulfill the promised replacement, we request a full refund for the product amount.

We have been patient throughout this process, but the continued lack of action has been extremely disappointing.


Order ID: RGHPRJAAH09336
Registered Mobile Number: 9413343322
 

Attachments

Hello @Shalu Mathur

Thank you for reaching out. We noticed that you are facing the similar problem with Zepto that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Zepto - Deficiency of service - Order ID TKCA5A20E8BD5'

Hello @Sathishmetta14

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to ZEPTO customer care at department at support@zeptonow.com, and if you still not received any positive reply from the support team, you can escalate the...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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