Auto Cancellation of orders in Amazon

H

hemanthaluvala

New member
Seller Name
N/A
Company Name
amazon.in
Product Name
As attached
Website Name
amazon.in
Customer Care Number
180012001571
Loss Amount
1
Ratings
3.00 star(s)
Opposite Party Address
amazon.in
While I'm placing online orders in amazon.in website, all the orders are getting auto cancelled without my intervention. I'm attaching screenshots of few orders. There are many other orders which got auto-cancelled. I sent several mails to ofm@amazon.in after speaking to customer care several times.

This is a mental agony I'm facing. Please do the needful.
 

Attachments

  • Order page 2.png
    Order page 2.png
    110.7 KB · Views: 1
  • Order page 1.png
    Order page 1.png
    137.8 KB · Views: 1
I am facing the same issue. I spent 40 mins talking to customer service and they asking me to do the same process.

How can they enable the auto cancellation without our consent. Also, this is happening for some orders in the batch and others are getting delivered. Really confused and I am not sure on the next steps
 
Hello

Thank you for reaching out. We noticed that you are facing the similar problem with AMAZON that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'amazon not doing refund for return product even not collecting product'

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top