Amazon marked my product as delivered without delivering it actually

divyank171

divyank171

New member
Seller Name
Dawn tech Electronics Private Limited
Company Name
Amazon
Product Name
Led Tv toshiba 32 inch
Website Name
Amazon
Customer Care Number
180012001637
Loss Amount
13000
Ratings
5.00 star(s)
Opposite Party Address
Amazon Seller Services Private Limited / Amazon Web Services India
Nos. 1401 to 1421, 14th Floor, Block - E
International Trade Tower
Nehru Place, New Delhi, Delhi - 110019
My name is Divyank Sharma I ordered a led tv on 21 Aprail, they didinot delivered it and marked it as delivered on 2 May 2026 i raise a complaint to Customer service they did an enquiry and say we can not do anything as the product is delivered, as this is prepaid order request an secured otp for delivery, without any call or message the product marked as delivered i have mailed them and also to grievence officer they did the same take time and said product is delivered i also raised a complaint in consumer court but where Amazon said the same reply what should i do i am frustrated
 

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Hello @divyank171

Thank you for reaching out. We noticed that you are facing the similar problem with AMAZON that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'amazon not doing refund for return product even not collecting product'

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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