Scam & Fraud by StoryTV with customers want my refund ASAP

As per their policy, it was 3 day free trial at Rs.1, in which i can cancel subscription any time, then why my amount Rs.399 has been deducted in just 2 days,
userID : 99224443
It’s just a scam & fraud, without any information or notifications how they can do this with a customer,
I need my money back any how, it is a joke, when it’s 3 days then how they can change the policy & make it 2 days without knowing my perception whether i am interested in that or not,
Are these guys doing a scam with all customers,
I have activated the Rs.1 subscription for three days on April 26, 2026 at around 3pm, today on April 28, 2026 at amount 10-10:30pm i have cancelled But still 399 amount has been deducted from my account & now StoryTV app is saying that it was 2 days when you have not cancelled, how they can do this without sending any information message or mails to me, without my information they have charged to me on 2nd day or 3rd day of subscription, need solution of this as soon as possible, storyTV needs to answer this, as I checked today on play store about app i saw may negative reviews about this app for payment related that is very pathetic, this app need to answer all the questions & refund the money anyhow, also customer care number is invalid & whenever i am sending mail for complaint then also they are sending resolved mail without my concerns.
Subscription number: 8869942275

Hlo sir my payment refund plz sir 449 plz sir

Hello members,

We have carefully reviewed your complaint against StoryTV (Eloelo Group), User ID: 99224443, Subscription No: 8869942275.

As per your submission, you activated a 3-day free trial subscription on StoryTV at Re.1 on April 26, 2026 at approximately 3:00 PM. As per their advertised policy, you were entitled to cancel anytime within 3 days. On April 28, 2026 at around 10:00–10:30 PM — the second day of your trial — you cancelled the subscription. However, despite cancelling within the stated free trial period, an amount of ₹399 was deducted from your account.

StoryTV has since changed their stance, claiming the trial was only 2 days instead of 3 — without sending any prior notification, email, or message about this change. You were given no opportunity to make an informed decision, and the deduction was made without your explicit consent. When you attempted to contact their customer care, the number was found to be invalid, and emails sent to them were closed with automated "resolved" responses without actually addressing your concern.

You are seeking an immediate refund of ₹399. You have also noted numerous similar complaints from other users on the Play Store, indicating this is a widespread pattern of deceptive subscription practices.

We acknowledge receipt of your complaint and the details you have shared.

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We suggest you follow the steps below to resolve this matter:

Step 1 – Email Customer Care
Please send a detailed email to StoryTV's support at:
support@storytv.asia
Mention your User ID (99224443), Subscription No. (8869942275), date of trial activation, date of cancellation, and demand a full refund of ₹399.

Step 2 – Escalate to Grievance Officer
If customer care does not resolve your complaint within 7 days, escalate to the Grievance Officer of Eloelo Group (StoryTV's parent company) at:
grievance@eloelo.in
(Eloelo Inc. / Eloelo Group, Bengaluru, Karnataka)

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Step 3 – Send Physical Legal Notice (if emails remain unresolved)
If both the above steps fail, send a formal Legal Notice by registered post to:

CEO / Nodal Officer
Eloelo Group (StoryTV)
3rd Floor, Prestige Meridian 2, M.G. Road, Bengaluru, Karnataka – 560001

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Step 4 – File a Case at e-jagriti.gov.in
If no resolution is received after the above steps, please register and file a formal consumer case at e-jagriti.gov.in with all supporting documents including payment proof, screenshots of trial policy, and cancellation confirmation.

Additionally, you may also raise a UPI AutoPay dispute with your bank to block any further deductions from StoryTV.

If you need any help drafting the emails, legal notice, or uploading documents on the portal, we are here to assist you.

Thanks