Jiomart: missing product in the order. no resolution from the customer support

S

shivangi

New member
Seller Name
Jiomart
Company Name
JioMart
Product Name
FIG top with camisole
Website Name
https://www.jiomart.com/
Customer Care Number
1800 890 1222
Loss Amount
224
Ratings
1.00 star(s)
Opposite Party Address
Pune
Order id: 17766004920265441A-01
service ticket: Request ID: 777050539951- closed without resolution.

top is missing in the order only camisole received. they did not provide refund yet. its been more than 2 weeks now.

email received from jiomart:
As per the system, a return request was initiated for the shipment ID:17766004920265441A-01. Hence, we request you to wait 5 Days from next Day of the return initiation date.

Request ID: 777050539951

Order Number: 17766004920265441A
 

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Hello @shivangi


Thank you for reaching out. We noticed that you are facing the similar problem with Jio Mart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'JioMart online delivery payment made but order not received'

Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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