foridahmed
New member
- Seller Name
- RETAILEZ PRIVATE LIMITED
- Company Name
- Amazon Seller Services Private Limited
- Product Name
- Li-Ning Halberd Strike Non Marking Badminton Shoes | All Indoor Sports | Lightweight, Breathable & Durable (Glacier Blue/Bright Cobalt Blue ; 11 UK)
- Website Name
- www.amazon.in
- Customer Care Number
- 1800-3000-9009
- Loss Amount
- 6000
- Ratings
- Opposite Party Address
- Amazon Seller Services Private Limited
8th Floor, Brigade Gateway
26/1 Dr. Rajkumar Road
Malleshwaram West
Bangalore – 560055
Karnataka, India
I am filing this complaint against Amazon Seller Services Private Limited regarding wrongful denial of a confirmed and processed refund of ₹6,000 for Order ID: 408-1676153-7756338.
I received multiple official confirmations from Amazon that the refund was approved and successfully processed. On 17 January 2026 at 10:32 PM, I received a system-generated confirmation stating that the refund was initiated from the LEAD END, which represents final execution after internal verification and approval.
Despite this confirmed execution, Amazon later denied the refund citing an “investigation,” which is invalid after a lead-end processed refund. No documentary proof such as OTP confirmation, GPS logs, or delivery photo has been provided. No valid explanation has been given for reversing a processed refund. Their internal communications are contradictory.
Additionally, my account chat support has been blocked, preventing me from contacting customer support.
This clearly constitutes deficiency in service, unfair trade practice, and wrongful withholding of funds under the Consumer Protection Act, 2019.
I hereby request the following relief:
1. Immediate refund of ₹6,000 to my original payment method
2. Written explanation with supporting proof for reversal of the lead-end processed refund
3. Compensation of ₹5,000 for mental harassment and inconvenience
Failure to resolve this matter will compel me to pursue further legal remedies and strict action against the company.
I request immediate intervention and justice in this matter.
I received multiple official confirmations from Amazon that the refund was approved and successfully processed. On 17 January 2026 at 10:32 PM, I received a system-generated confirmation stating that the refund was initiated from the LEAD END, which represents final execution after internal verification and approval.
Despite this confirmed execution, Amazon later denied the refund citing an “investigation,” which is invalid after a lead-end processed refund. No documentary proof such as OTP confirmation, GPS logs, or delivery photo has been provided. No valid explanation has been given for reversing a processed refund. Their internal communications are contradictory.
Additionally, my account chat support has been blocked, preventing me from contacting customer support.
This clearly constitutes deficiency in service, unfair trade practice, and wrongful withholding of funds under the Consumer Protection Act, 2019.
I hereby request the following relief:
1. Immediate refund of ₹6,000 to my original payment method
2. Written explanation with supporting proof for reversal of the lead-end processed refund
3. Compensation of ₹5,000 for mental harassment and inconvenience
Failure to resolve this matter will compel me to pursue further legal remedies and strict action against the company.
I request immediate intervention and justice in this matter.
