Order delivery delayed

  • Thread starter Thread starter pooja j
  • Start date Start date
  • Opposite Party Name Opposite Party Name
    igp
P

pooja j

New member
Seller Name
Igp
Company Name
Igp
Product Name
Cake with bouquet
Website Name
https://www.igp.com/
Customer Care Number
+912243433333
Loss Amount
1150
Ratings
1.00 star(s)
Hiii
This is pooja and i have placed an order in igp app and my order id is 18240351.
I have placed the order on 6th may and 7th may my order was confirmed and order was scheduled to deliver on 8th midnight between 11-11.59pm and i have even paid extra amount for the fixed time delivery.
However i have not recieved any sort of order updated in the app or in the website and i have reached customer support many times and it is the worst experience they take very long time to even respond and there is no option to even cancel the order.
Company as cheated me regarding this. Kindly help me on this.
 

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Hello @pooja j

Thank you for reaching out. We noticed that you are facing the similar problem with IGP that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'IGP.com customer care not responding, want to file a case against IGP'

Hello @Disappointed

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
Skip this step as you have already WhatsApp them
  • We recommend that you first contact IGP customer care on their whatsapp number "+91-(22)3965-0300" and register your complaint.
...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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