Product not delivered and refund not provided.

M

Manish Balmuchu

New member
Seller Name
Clicktech Retail Private Ltd
Company Name
Amazon
Product Name
Fujifilm x-s20 26.1 MP APS-c camera
Website Name
amazon.in
Customer Care Number
180012001571
Loss Amount
120000
Ratings
3.00 star(s)
I ordered a camera (Fujifilm X-S20 Aps-c-26.1 mp camera + 16-50 zoom lens) through amazon on 28th of Jan 2026, the package was delivered on 30th jan 2026 but the package was missing camera body i.e Fujifilm X-S20 Aps-c-26.1 mp camera. I immediately raised a complaint to amazon via customer care no. But the after multiple conversation with customer care team and after a month of internal investigation by amazon they are denying the fact the camera was not delivered and have also not provided any detail regarding the investigation.
 
Hello @Manish Balmuchu

Thank you for reaching out. We noticed that you are facing the similar problem with AMAZON that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'amazon not doing refund for return product even not collecting product'

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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