Issue not resolved

Thejaswini A S

Thejaswini A S

New member
Seller Name
Reliance
Company Name
Reliance Jiomart
Product Name
Floral print A-line kurta suit set
Website Name
Jiomart
Loss Amount
639
Ratings
1.00 star(s)
I have tried so many calling jiomart customer, and also through mails and jiomart application.And the shipment Id is 17710065081496403A-01. On the day I delivered with product I keep on raising complaint on the issue that is Recieved incomplete product means I have ordered an Floral A line kurta suit set but recieved only palazzo. The main thing Kurta and duppata is missing. If I raise a complaint on jiomart application, the next day in application it shows resolved but the issue is not at all resolved. And also If I call to customer, they also told like the issue will get resolved within 3-5days but the issue not at all received.Its been 1 month ,what is the value for customer and our money. What should we do now ? Below attached pictures are the Request ID's. Seriously very bad service from the jiomart .
 

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Hello @Thejaswini A S


Thank you for reaching out. We noticed that you are facing the similar problem with Jio Mart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'JioMart online delivery payment made but order not received'

Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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