- Model
- M16
- Dealer Name
- KLB KOMAKI PVT LTD
- Company Name
- KLB KOMAKI PVT LTD
- Customer Care Number
- 9953667830
- Loss Amount
- 500000
- Ratings
- Opposite Party Address
- KH No 37/ 19/ 20 / 22 opposite to OM logistics Kapashera New Delhi, Delhi 110037
On January 2025 I had made an online purchase and paid using my Axis bank credit card and placed an order for M16 bike from shop.komaki.in. my order number is 9361 confirmation email attached.
After that they stopped responding over calls sometimes, they replied to my messages, they also delayed the vehicle delivery initially I was promised it will be dispatched on 18th January, but without updating me on the delay they dispatched it on 21 January 2025 from Delhi.
I had written an email and got a response to the delayed delivery copy attached for reference.
Vehicle was packed and got delivered to me on morning of 1st February 2025 but had multiple damages. The vehicle was not even moving when I turn it on. I called and explained the situation to the company coordinating person, then the company coordinator stops answering my calls so, I had to ask the delivery person to wait until I get response from the company and I did not sign the shipper copy. It was such a shame as we had a loud and long argument with delivery person in my neighborhood. Delivery person also mentioned there are quite few other products which he delivered from this company was damaged too, He knew this as he mostly takes care of this company order delivery. And after multiple back-to-back calls by me and delivery person with Company's coordinator, by evening on the same day, I received a call and an email informing me that the vehicle would be fixed by February 10, 2025, at the latest. I was instructed to keep the vehicle at home, and their service person would pick it up, fix it, and deliver it back. I agreed to these arrangements. Damaged image and video were taken and shared to the company. Email attached for this case reference.
After that, they would not answer my calls and reply rarely to my WhatsApp messages.
Unfortunately, the vehicle was not sent on 10th February. after multiple calls approximate 200 calls in which 95% of these calls were not answered. on 18 February 2025 They took the vehicle from my residence and handed over to a showroom to fix the problems and I got an email which says within 7 to 10 days Vehicle will be delivered to me.
I also replied summarizing the defects which I have noticed
Email attached for this case reference.
After that, they kept pushing the dates, hardly receive my calls.
On March 3rd, I wrote to the company's head manager, Dev (as per the information provided by coordinator Brijesh). However, I was disappointed not to receive a response. On March 7th, 2025, I requested a refund. Subsequently, I received a call assuring me that the delivery would be made on time this time. I requested a new bike, citing issues with the previous one, which displayed a symbol on the screen. The local dealer had suggested that the problem might be related to the bike's motor. The company assured me that the bike would be delivered to my residence by March 20th, 2025. I had also attached my bank statements to the email, highlighting the additional bank charges of Rs 16,000 incurred due to using my credit card. Unfortunately, despite these assurances, I had still not received the product. Relevant emails are attached for reference.
Again, the same thing continued multiple calls from my side, I received minimal responses from their team (approximately 2-3%). On March 22, 2025, I received an email stating that the vehicle had been dispatched. In response, I requested them to generate a new invoice and include the warranty details for the battery, as there was no document confirming the 8-year warranty mentioned on their website. However, I did not receive a reply to these emails, and my calls went unanswered. On March 31, 2025, I received a call stating that the vehicle was being dispatched by the delivery person. I emailed and send WhatsApp message to the team again, requesting an invoice, and also messaged them confirming the dispatch, as the delivery person had informed me. At that point, they claimed that they could not provide any guarantee document and stated that they had never provided such documents to any customer.
After the vehicle was delivered for the second time, I noticed that some parts were damaged, including a broken indicators and scratches. I shared images of the damage with their WhatsApp number. The team acknowledged the issues and offered to repair the vehicle, but refused to provide a guarantee for the battery, motor, and controller. As I was unwilling to accept the vehicle without a guarantee for the spare parts, I requested a refund, including the credit card additional charges.
However, they denied my request, took the vehicle, and left my premises. On April 1, 2025, I filed a complaint with the nearest police station. The police team sent two emails to the company, but there has been no response yet. An LPT was noted, and I was advised to take this matter to the Consumer Forum for further action.
Currently I don't have the vehicle, and none of the claimed amount was refunded back.
I am seeking a total compensation of Rs 5,00,000, considering the distress, financial losses, and inconvenience caused by the company's negligence and failure to deliver a functional product despite repeated assurances.
After that they stopped responding over calls sometimes, they replied to my messages, they also delayed the vehicle delivery initially I was promised it will be dispatched on 18th January, but without updating me on the delay they dispatched it on 21 January 2025 from Delhi.
I had written an email and got a response to the delayed delivery copy attached for reference.
Vehicle was packed and got delivered to me on morning of 1st February 2025 but had multiple damages. The vehicle was not even moving when I turn it on. I called and explained the situation to the company coordinating person, then the company coordinator stops answering my calls so, I had to ask the delivery person to wait until I get response from the company and I did not sign the shipper copy. It was such a shame as we had a loud and long argument with delivery person in my neighborhood. Delivery person also mentioned there are quite few other products which he delivered from this company was damaged too, He knew this as he mostly takes care of this company order delivery. And after multiple back-to-back calls by me and delivery person with Company's coordinator, by evening on the same day, I received a call and an email informing me that the vehicle would be fixed by February 10, 2025, at the latest. I was instructed to keep the vehicle at home, and their service person would pick it up, fix it, and deliver it back. I agreed to these arrangements. Damaged image and video were taken and shared to the company. Email attached for this case reference.
After that, they would not answer my calls and reply rarely to my WhatsApp messages.
Unfortunately, the vehicle was not sent on 10th February. after multiple calls approximate 200 calls in which 95% of these calls were not answered. on 18 February 2025 They took the vehicle from my residence and handed over to a showroom to fix the problems and I got an email which says within 7 to 10 days Vehicle will be delivered to me.
I also replied summarizing the defects which I have noticed
Email attached for this case reference.
After that, they kept pushing the dates, hardly receive my calls.
On March 3rd, I wrote to the company's head manager, Dev (as per the information provided by coordinator Brijesh). However, I was disappointed not to receive a response. On March 7th, 2025, I requested a refund. Subsequently, I received a call assuring me that the delivery would be made on time this time. I requested a new bike, citing issues with the previous one, which displayed a symbol on the screen. The local dealer had suggested that the problem might be related to the bike's motor. The company assured me that the bike would be delivered to my residence by March 20th, 2025. I had also attached my bank statements to the email, highlighting the additional bank charges of Rs 16,000 incurred due to using my credit card. Unfortunately, despite these assurances, I had still not received the product. Relevant emails are attached for reference.
Again, the same thing continued multiple calls from my side, I received minimal responses from their team (approximately 2-3%). On March 22, 2025, I received an email stating that the vehicle had been dispatched. In response, I requested them to generate a new invoice and include the warranty details for the battery, as there was no document confirming the 8-year warranty mentioned on their website. However, I did not receive a reply to these emails, and my calls went unanswered. On March 31, 2025, I received a call stating that the vehicle was being dispatched by the delivery person. I emailed and send WhatsApp message to the team again, requesting an invoice, and also messaged them confirming the dispatch, as the delivery person had informed me. At that point, they claimed that they could not provide any guarantee document and stated that they had never provided such documents to any customer.
After the vehicle was delivered for the second time, I noticed that some parts were damaged, including a broken indicators and scratches. I shared images of the damage with their WhatsApp number. The team acknowledged the issues and offered to repair the vehicle, but refused to provide a guarantee for the battery, motor, and controller. As I was unwilling to accept the vehicle without a guarantee for the spare parts, I requested a refund, including the credit card additional charges.
However, they denied my request, took the vehicle, and left my premises. On April 1, 2025, I filed a complaint with the nearest police station. The police team sent two emails to the company, but there has been no response yet. An LPT was noted, and I was advised to take this matter to the Consumer Forum for further action.
Currently I don't have the vehicle, and none of the claimed amount was refunded back.
I am seeking a total compensation of Rs 5,00,000, considering the distress, financial losses, and inconvenience caused by the company's negligence and failure to deliver a functional product despite repeated assurances.
