I have placed an order of my shoes on 28th June and the estimated delivery time was 15-20 days , and its been more than 2 months and still haven't recieved my order.Theres no helpline number and I can only communicate via mail , WhatsApp or isntagram and when I questioned them abt my order all I get is a delayed response saying my order will be delivered and when they won't refund my money.
SHOES NOT RECIEVED YET, OREDED FROM "FIND YOUR KICKS"
- Thread starter Koushik
- Start date
-
- Opposite Party Name
- find your kicks findyourkicks
iamthecosmos
Member
- If the company is deliberately defrauding customers (taking money but never delivering), you can file a criminal complaint for fraud with the police or cybercrime authorities.
- This may lead to investigation and penalties against the company.
Dear @Koushik
This conduct amounts to a serious deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
1. Recommended Next Steps
Please compile all documentation related to this transaction, including:
Given the possibility of online fraud, we strongly recommend that you lodge a formal complaint under the Information Technology Act with your nearest Cyber Crime Cell. You may do so:
Be sure to attach all collected evidence—including screenshots, transaction details, and communication logs—when filing your complaint.
Simultaneously, you may initiate action under the Consumer Protection Act, 2019, on behalf of:
Since the amount is within the jurisdiction of the District Consumer Disputes Redressal Commission, you may file the complaint using the e-filing portal or through in-person submission at the district level.
Your case demonstrates a prima facie instance of online fraud and service failure. By pursuing both criminal and consumer forum avenues, you increase the likelihood of resolution. If you require assistance in drafting the notice, preparing documentation, or filing the consumer complaint, our office is available to assist.
— Advocate & Consumer Rights Specialist
ConsumerCourt.net
This conduct amounts to a serious deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
1. Recommended Next Steps
Please compile all documentation related to this transaction, including:
- Order confirmation (email/SMS/screenshots)
- Proof of payment (transaction receipts, bank statements)
- Screenshots or logs of attempted communications and call attempts
- Any other interaction history with the seller
Given the possibility of online fraud, we strongly recommend that you lodge a formal complaint under the Information Technology Act with your nearest Cyber Crime Cell. You may do so:
- Online via the National Cyber Crime Reporting Portal: cybercrime.gov.in
- In person at your local Cyber Crime Police Station
Be sure to attach all collected evidence—including screenshots, transaction details, and communication logs—when filing your complaint.
Simultaneously, you may initiate action under the Consumer Protection Act, 2019, on behalf of:
- Claim for full refund of ₹9,272
- Compensation for harassment and mental distress (suggested range: ₹5,000–₹10,000)
- Reimbursement of litigation costs (₹1,000–₹2,000)
Since the amount is within the jurisdiction of the District Consumer Disputes Redressal Commission, you may file the complaint using the e-filing portal or through in-person submission at the district level.
Final Thoughts
Your case demonstrates a prima facie instance of online fraud and service failure. By pursuing both criminal and consumer forum avenues, you increase the likelihood of resolution. If you require assistance in drafting the notice, preparing documentation, or filing the consumer complaint, our office is available to assist.
— Advocate & Consumer Rights Specialist
ConsumerCourt.net