Complaint against Ditch the Guilt for Non-Delivery of Ordered Products

ardra

ardra

New member
Seller Name
Ditch the guilt
Company Name
Ditch the guilt
Product Name
Chocolates
Website Name
https://ditchtheguilt.fit/
Customer Care Number
+91 86575 26591
Loss Amount
-375
Ratings
1.00 star(s)
i am filing this complaint against Ditch the Guilt (an online chocolate retailer) for failure to deliver my order and lack of communication regarding the same.


Details of the Complaint:


  • Date of Order: [October 1 2025]
  • Order Number: [#95424]
  • Description of Goods Ordered: A bunch of chocolates from Ditch the Guilt official website
  • Amount Paid: ₹[375]
  • Mode of Payment: [UPI]

It has been over two weeks since I placed the order, yet I have neither received the products nor any shipping or delivery update. I have also attempted to contact the seller via email/social media, but there has been no satisfactory response or resolution.


This constitutes deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.


Relief Sought:


  1. Immediate delivery of the ordered items or a full refund of the amount paid.
  2. Compensation for inconvenience and mental distress caused due to the delay and lack of communication.
  3. Any other relief deemed appropriate by the Hon’ble Commission.

I am attaching copies of the order confirmation, payment proof, and any communication with the seller as evidence.
 

Attachments

  • Screenshot_20251012-125452.png
    Screenshot_20251012-125452.png
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Hello @ardra

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'DITCH THE GUILT.COM turns out to be a ***** SCAM website*****'

Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:

Step 1
  • Online via the National Cyber Crime Reporting...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Even i got cheated on, i got my first salary and i also joined gym so i thought they are protien made, i was so happy to eat it, but i didnt know its fake and a scam. I lost my money too 60 rs. Ik its a small amount but its my first hard earned money so its such a sad thing. I hope ill get a refund back asap. Im trusting the consumer court on this. Please take action and ask them to pay back our money.
 
Hello all members,

New legal update..

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.
www.npci.org.in www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal: https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.
 
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