NOT RECEIVED REFUND FROM PALMONAS

ananditasengupta26@gmail.

ananditasengupta26@gmail.

New member
Seller Name
PALMONAS
Company Name
PALMONAS
Product Name
PALMONAS
Customer Care Number
DONT' NO
Loss Amount
1974
Ratings
1.00 star(s)
Opposite Party Address
Gurgaon
Dear Team,


I am Anandita Sen Gupta. I purchased the “Classic Gold Bangle Bracelet” (Order ID: #PM1570638436) on 29/10/25, and the product was delivered to me on 07/11/25. Due to the bangle being of a bigger size, I returned the product.


However, I have still not received my refund, even though the payment was made through PhonePe. I have raised complaints multiple times, but there has been no response from customer care. I have not received any call yet, and I also did not receive any message after the product was picked up.

@Attaching few samples, please go through and help me t get my refund.


Kindly look into this matter on priority and process my refund at the earliest.


Thank you.
 

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Last edited:
Hello @ananditasengupta26@gmail.

We have carefully reviewed all the details submitted regarding your complaint against PALMONAS. As you mentioned that you have returned the product “Classic Gold Bangle Bracelet” but not received the refund as per the PALMONAS. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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