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Yes I have attached the mail from Goibibo. But no written documents from airlines

I want to lodge a formal complaint against Goibibo regarding an improper refund of my flight cancellation. I booked a SpiceJet flight (PNR: MSY7C5) for ₹5,536 using a Go-confirmed voucher (₹2,780) and paid the remaining amount (₹3,819). The flight was cancelled due to a technical server error...