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I have not paid the challan hence loss is not incurred yet....

I sold my Skoda Laura to cars24 on 25th of Sep 2025 and they have yet not transferred my car to the new owner. He went to Goa and has incurred a challan of Rs. 24500. The car is on my name and the challan shows unpaid and keep getting messages for the payment. There is a Kavacch policy under...