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Yes, they sent an email.

Dear Sir, Thank you for the prompt response, few months ago they promised me my CIBIL was going to be corrected in 15 days but still it is same. Other financial institutions are not believing me now because of incorrect CIBIL report, some banks are offering me loan with huge rate of interest...

Dear Respected sir, I am Venkateshwarlu Konduru, I have a car loan account in Bank of Baroda Account Number:7128060002359, I kept emi amount every month before the due date but they damaged my CIBIL score with false report my CIBIL shows four late payments even emi amount debited automatically...