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I've already shared the necessary screenshots , can I know what more do you need so I can check and attach them here

First In july, I delivered an instamart order to a customer but there was some spillage issue which is under the wrapped bag so it is store's fault. I politely asked the customer to raise a complaint on swiggy. But I don't know what she did, swiggy accused of stealing and penalised me 2000rs...