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Since you are saying some words/names of the document pertaining to Law, I do not know court procedures to file a case, I need complete guidance in this regard. I am from Hassan, Karnataka and request you to provide a suitable contact in this area.

Dear Sir/Madam, I have already made suitable communications to Samsung and filed complaint with their customer care. Relevent files are attached for your reference. Pl advise me for further action.

I ordered and prepaid for the product (i.e., mobile phone model Galaxy-s24) in the Samsung online shop vide Order ID 33102157295 on 10.10.2024. The product has not been delivered to me even after following up with their consumer care via telephone calls.