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Finally they refunded the money after few days, but i had to force them to get the mattress back, they took it back after few calls...

I'm facing similar issue with sleepwell mattress, I purchased progrid mattress and faced severe back pain issue with it (used it for about 2 months), and raised first return request on 10 Jan 2026 and the company dint respond, after repeated calls and requests finally the pickup agents called...