Alekhya Naidu
New member
- Dealer Name
- Amazon
- Company Name
- Amazon
- Product Name
- Daikin 1.5 ton ac
- Customer Care Number
- Alekhya naidu
- Loss Amount
- 74985
- Ratings
- Opposite Party Address
- Amazon
Subject: Complaint Against Amazon India for Deficiency in Service, Wrongful Delivery Status, Non-Delivery of Product, and Failure to Provide Refund
Complainant:
Major Alekhya
Mobile: 7680951670
Opposite Party:
Amazon India
Subject: Complaint regarding non-delivery of one Air Conditioner despite the order being falsely marked as delivered – Order No. 408-3094429-8185113
Respected Sir/Madam,
I respectfully submit this complaint against Amazon India for deficiency in service, unfair trade practices, and failure to resolve a genuine grievance despite repeated follow-ups.
I placed an order with Amazon India for two air conditioners and made full payment for both units. However, only one air conditioner was actually delivered to me. Despite this, Amazon incorrectly updated the order status as "Delivered", falsely indicating that both units had been delivered.
The most significant evidence in support of my complaint is that the delivery executive himself contacted me through Amazon's official customer delivery number and clearly informed me that he could not deliver the second air conditioner because there was insufficient space in his delivery vehicle. He further assured me that the second AC would be delivered later.
This conversation conclusively establishes that the second AC was never delivered. I repeatedly requested Amazon to review the call recordings associated with my order, as these recordings would clearly prove that their own delivery executive admitted the product was not delivered. Despite this crucial evidence being available with Amazon, my requests have been ignored, and no meaningful action has been taken.
Instead of verifying their own records and resolving the issue, Amazon has continued to deny my legitimate claim, causing me immense inconvenience, repeated follow-ups, unnecessary mental stress, harassment, and wastage of valuable time. As a customer, I should not be made to suffer because of Amazon's internal operational failures.
It is completely unreasonable and unfair to expect a customer to bear the consequences of a mistake committed by Amazon and its delivery personnel, particularly when Amazon itself possesses the call recordings that establish the true facts.
I respectfully request the Hon'ble Commission to direct Amazon India to:
1. Immediately refund the full amount paid for the undelivered air conditioner, or alternatively deliver the missing unit without further delay.
2. Produce and preserve the call recordings between the delivery executive and me, as these recordings constitute vital evidence proving that the second AC was never delivered.
3. Pay appropriate compensation for the mental agony, harassment, inconvenience, and loss of time caused due to Amazon's negligence and failure to resolve the matter despite repeated complaints.
4. Award the costs incurred in pursuing this complaint and pass any other order deemed fit in the interest of justice.
I submit that Amazon's conduct amounts to clear deficiency in service and an unfair trade practice under the Consumer Protection Act, as it falsely marked an undelivered product as delivered and subsequently failed to rectify its own mistake despite possessing clear evidence.
I therefore seek the intervention of this for appropriate relief.
Yours faithfully,
Major Alekhya
Mobile: 7680951670
Complainant:
Major Alekhya
Mobile: 7680951670
Opposite Party:
Amazon India
Subject: Complaint regarding non-delivery of one Air Conditioner despite the order being falsely marked as delivered – Order No. 408-3094429-8185113
Respected Sir/Madam,
I respectfully submit this complaint against Amazon India for deficiency in service, unfair trade practices, and failure to resolve a genuine grievance despite repeated follow-ups.
I placed an order with Amazon India for two air conditioners and made full payment for both units. However, only one air conditioner was actually delivered to me. Despite this, Amazon incorrectly updated the order status as "Delivered", falsely indicating that both units had been delivered.
The most significant evidence in support of my complaint is that the delivery executive himself contacted me through Amazon's official customer delivery number and clearly informed me that he could not deliver the second air conditioner because there was insufficient space in his delivery vehicle. He further assured me that the second AC would be delivered later.
This conversation conclusively establishes that the second AC was never delivered. I repeatedly requested Amazon to review the call recordings associated with my order, as these recordings would clearly prove that their own delivery executive admitted the product was not delivered. Despite this crucial evidence being available with Amazon, my requests have been ignored, and no meaningful action has been taken.
Instead of verifying their own records and resolving the issue, Amazon has continued to deny my legitimate claim, causing me immense inconvenience, repeated follow-ups, unnecessary mental stress, harassment, and wastage of valuable time. As a customer, I should not be made to suffer because of Amazon's internal operational failures.
It is completely unreasonable and unfair to expect a customer to bear the consequences of a mistake committed by Amazon and its delivery personnel, particularly when Amazon itself possesses the call recordings that establish the true facts.
I respectfully request the Hon'ble Commission to direct Amazon India to:
1. Immediately refund the full amount paid for the undelivered air conditioner, or alternatively deliver the missing unit without further delay.
2. Produce and preserve the call recordings between the delivery executive and me, as these recordings constitute vital evidence proving that the second AC was never delivered.
3. Pay appropriate compensation for the mental agony, harassment, inconvenience, and loss of time caused due to Amazon's negligence and failure to resolve the matter despite repeated complaints.
4. Award the costs incurred in pursuing this complaint and pass any other order deemed fit in the interest of justice.
I submit that Amazon's conduct amounts to clear deficiency in service and an unfair trade practice under the Consumer Protection Act, as it falsely marked an undelivered product as delivered and subsequently failed to rectify its own mistake despite possessing clear evidence.
I therefore seek the intervention of this for appropriate relief.
Yours faithfully,
Major Alekhya
Mobile: 7680951670
