Against ifas coaching centre jodhpur rajasthan regarding delivery of study material neither responding to me nor providing me refund.lost rs.3399

S

sheetal Chaudhary

New member
Institute Name
Ifas coaching centre jodhpur rajasthan
Customer Care Number
9529288455
Loss Amount
3399
Ratings
3.00 star(s)
Opposite Party Address
Ifas coaching centre jodhpur rajasthan
Hello I ordered study material under the name bhawana Chaudhary from ifas coaching centre jodhpur rajasthan three days ago.
They have provided me a wrong consignment number which cannot be tracked .
I am calling them daily they are neither responding to me nor they are delivering study material and even not refunding my money.
I have my exams in less than 15 days what can I do??
Please look into this matter.
Thanking you..
 

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Hello @sheetal Chaudhary

I'm sorry to hear about your experience with IFAS Coaching Centre in Jodhpur regarding the non-delivery of study materials and the lack of response to your refund requests. Such issues can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:
Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The failure to deliver study materials and the lack of response to refund requests constitute a deficiency in service.


Recommended Actions:
  1. Immediate Steps:
    • Contact IFAS Coaching Centre via email:
    • Document All Communications: Keep records of all interactions with IFAS, including emails, call logs, and messages.
  2. Escalation:
    If the issue remains unresolved:
    • File a Complaint with the Consumer Forum: Approach Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.
    • Report to the Cyber Crime Cell: If you suspect fraudulent activity, report it at https://cybercrime.gov.in/.

Documentation Required:
  • Proof of payment (receipt or transaction details).
  • Correspondence with IFAS regarding the study materials and refund requests.
  • Any other relevant documents supporting your claim.
  • Important files : Index, Memo, Affidavit and Events.

Note: We can assist you in drafting case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.
 
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