ayushi jain
New member
- Company Name
- ALTIS HOLIDAYS AND RESORTS INDIA PVT LTD
- Website Name
- www.altisholidaysresorts.com
- Customer Care Number
- 0120-4184383
- Loss Amount
- 120000
- Ratings
- Opposite Party Address
- 1st floor, suit no.103, H-73 H block, Sector 63 Noida, Gautam budhnagar , U.P- 201301
I am writing this email to formally raise a serious complaint regarding the holiday membership/services for which we paid approximately ₹1,20,000.
At the time of purchasing the membership, we were given certain assurances and representations regarding the quality and standard of services that would be provided. We were specifically informed that we would receive accommodation in five-star hotels and premium holiday experiences as part of the membership benefits.
However, the services provided to us have been significantly different from what was promised during the sales process.
Our major concerns are as follows:
Misrepresentation of Accommodation Standards: We were promised access to five-star hotels and premium properties. However, the options being provided to us are primarily three-star or four-star properties, which is clearly not in line with the commitments made at the time of purchase.
Poor Customer Service: Your representatives frequently fail to answer our calls or respond to our queries within a reasonable timeframe.
Delayed and Inadequate Communication: We have repeatedly experienced delays in receiving responses and assistance regarding bookings and other membership-related requests.
Failure to Deliver Promised Benefits: The actual services and benefits being offered do not match the commitments and representations made to us before we made the payment of ₹1,20,000.
We entered into this agreement based on the representations made by your sales representatives.
Had we been informed that the accommodation and services would be limited to three-star or two star properties and that customer support would be so inadequate, we would not have proceeded with the purchase.
We therefore consider this matter extremely serious and request you to provide a written explanation regarding the discrepancy between the services promised and the services actually being delivered.
We request the following:
A detailed written clarification regarding the benefits included in our membership.
An explanation as to why the promised five -star hotel accommodations are not being provided.
Immediate improvement and proper resolution of the service and communication issues.
A suitable resolution, including consideration of cancellation and refund, if you are unable to provide the services and benefits that were promised at the time of sale.
We have a foreign trip in this plan so we have submitted the details to them about the plan but they don't taking it seriously so our tickets price at the time we have told them was going double triple when they have taken follow up so we have to cancel at that time again but they don't realise their mistake .
And when we have complained them about the services they are not receiving the calls .They are mentally harrassing us and their other customers too as we have talked with their other customers they are also facing the same issues .
So the sales manager was Mohit saini - +91 97298 70129
Mansi (sales person )- +91 96501 83616
CRM Anam ansari- +91 92113 97744
CRM mohd. Zaid- +91 87961 89963.
So we attaching the call history ,all other mails and what's app chats with them
At the time of purchasing the membership, we were given certain assurances and representations regarding the quality and standard of services that would be provided. We were specifically informed that we would receive accommodation in five-star hotels and premium holiday experiences as part of the membership benefits.
However, the services provided to us have been significantly different from what was promised during the sales process.
Our major concerns are as follows:
Misrepresentation of Accommodation Standards: We were promised access to five-star hotels and premium properties. However, the options being provided to us are primarily three-star or four-star properties, which is clearly not in line with the commitments made at the time of purchase.
Poor Customer Service: Your representatives frequently fail to answer our calls or respond to our queries within a reasonable timeframe.
Delayed and Inadequate Communication: We have repeatedly experienced delays in receiving responses and assistance regarding bookings and other membership-related requests.
Failure to Deliver Promised Benefits: The actual services and benefits being offered do not match the commitments and representations made to us before we made the payment of ₹1,20,000.
We entered into this agreement based on the representations made by your sales representatives.
Had we been informed that the accommodation and services would be limited to three-star or two star properties and that customer support would be so inadequate, we would not have proceeded with the purchase.
We therefore consider this matter extremely serious and request you to provide a written explanation regarding the discrepancy between the services promised and the services actually being delivered.
We request the following:
A detailed written clarification regarding the benefits included in our membership.
An explanation as to why the promised five -star hotel accommodations are not being provided.
Immediate improvement and proper resolution of the service and communication issues.
A suitable resolution, including consideration of cancellation and refund, if you are unable to provide the services and benefits that were promised at the time of sale.
We have a foreign trip in this plan so we have submitted the details to them about the plan but they don't taking it seriously so our tickets price at the time we have told them was going double triple when they have taken follow up so we have to cancel at that time again but they don't realise their mistake .
And when we have complained them about the services they are not receiving the calls .They are mentally harrassing us and their other customers too as we have talked with their other customers they are also facing the same issues .
So the sales manager was Mohit saini - +91 97298 70129
Mansi (sales person )- +91 96501 83616
CRM Anam ansari- +91 92113 97744
CRM mohd. Zaid- +91 87961 89963.
So we attaching the call history ,all other mails and what's app chats with them