Water Purifier AMC for Aquaguard water

S

Satyanarayan2025

New member
Company Name
Aquaguard
Product Name
Water purifier genius
Customer Care Number
18602661177
Loss Amount
6199
Ratings
5.00 star(s)
This is to inform you that,I am from Koppal(Karnataka) &
my complaint regarding water purifier service from Aquaguard is still pending, whether I paid for the AMC of Rs 6199/-(Transaction ID:- 521087952533)from UPI(google pay)account on 29th July 25 ,but till yet the service provider has not been able to change the purifier kits. After several reminders the Company is not taking appropriate action towards my issue nor refunding my money.
 

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    1753777890 - 6199.00 To EUREKA FORBES LTD on Google Pay.png
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Hello @Satyanarayan2025

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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