Water Purifier Aquaguard

sumsmohs

New member
Dealer Name
No idea
Company Name
Aquaguard
Product Name
Aquaguard Royale UV+UF+SS
Loss Amount
2400
Ratings
1.00 star(s)
My water purifier stopped functioning on August 15, 2025. On August 16, 2025, I filed a complaint, and the service technician advised me that a new PCB board was required. As of today, August 25, there have been no updates, and we must purchase 10 L of mineral water each day. As a result, I have to pay Rs. 1,200, and the expense is rising every day. In the interim, I have also filed a complaint through Aquaguard's consumer complaint. This is an unacceptable service. I have a gold AMC membership, but its a waste.

Summary of the key points:
  • Product: Aquaguard Royale UV+UF+SS water purifier
  • Issue: Stopped working on August 15, 2025.
  • Action Taken: Complaint raised on August 16, 2025.
  • Diagnosis: Service technician stated the PCB board needs to be replaced.
  • Current Status: As of August 25, 2025, there have been no updates on the repair.
  • Financial Impact: I've spent ₹1200 on mineral water since the unit failed, with costs accumulating daily.
  • Additional Step: I've also filed a complaint through the Aquaguard consumer complaint portal.
 
Send a strong written email escalation today (step 2 above), clearly demanding either repair within 3 days, a replacement unit, or full refund + compensation. This usually pushes companies into faster action.
 
File under the Consumer Protection Act 2019:
  • Claim: Defective product, poor service, and financial loss due to inaction
  • Attach proof: AMC membership, complaint IDs, photos, receipts for mineral water.
 
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